I had started this post almost a year ago to tell about our new laundry system. I've had the piece on 'hold' waiting for the outcome of the story, which has not come yet. The story was getting to be too long, so I've edited it to 'current' and will post the outcome later...when the outcome comes!
Well, the 'repair' guys from our "local" appliance dealer in Yreka [75 miles from here] are coming again soon for the fifth or sixth time! When our washer conked out on us during the summer of 2009, July I think, we purchased a new washer/dryer set: the Duet Sport. We've been pleased for the most part over this past year, but issues have still not been resolved.
Last summer we had gone to the appliance store anticipating the purchase of a 'conventional' set, similar to the one we were now needing to replace: top loading washer, front load dryer, all the regular settings one could want. When we checked out what is now available, we found that we just NEEDED this new type of washer that uses LESS THAN 6 GALLONS OF WATER PER LOAD!!! This is quite important for us as our laundry water comes from our well. If we can conserve our well water, that would be MAJOR! :-)
So, the Whirlpool Duet Sport set of washer and dryer, was for us! We also got the pedestal stands for them to raise them up for easier access. The set cost more initially, but the savings to us in actual WATER will be like GOLD to us! Our new appliances would be delivered to Happy Camp as soon as possible....10 days from purchase date [they only go to Happy Camp when they have enough calls/deliveries to make a full days work...so, a trip every 2 to 3 weeks].
Well, the first load of laundry was lots of fun! We both stood there and watched our towels go 'round and 'round, then there would be a pause........and then they'd go 'round and 'round in the other direction, then back the other way. We were mesmerized. OK, so, it's difficult to find exciting things to do in Happy Camp, but THIS was one of them! The water level was quite low and there was hardly any suds...but we were quite pleasantly surprised how nice and clean the towels were. So, next load...
Well, the newness had worn off by now, so we didn't feel the need to watch the whole show...but at the end of the cycle, we had to go check it out: the noise alerted us that the washer was just rockin' and rollin'! It was dancing around so much that it "walked" a full three inches forward during the spin cycle! It was doing "the bump" with the dryer--we put a piece of card board in between to protect themselves from each other. We were at a loss as to what to do--turn it off? hold it down? ...move with the grooves? [OK, let's ALL dance...]
So, we called the appliance store and told them our woes...and they said they'd send the repair guys out....on their next trip down river to Happy Camp....week after next. Tom and Shawn leveled up the washer, gave it a test run and all seemed well! :-) Then a couple days later when I was doing washing, the machine was scootching it's way forward again, rockin' and a rollin', bumping with the dryer. Another call to the repair guys...
Another few weeks went by until the next trip to Happy Camp was arranged. After another inspection and test run, it was determined that the 'boot' [I think that's what Tom called it] was one of original types, the thicker ones, and after a call to the manufacturer, it was decided to request a newer type, the thinner one, that keeps the load balanced better. Seems originally the heavier gasket around the door SOMEtimes causes the load to be off balanced or something, causing the washer to rock....sometimes not. We, 75 miles from the dealer, had to be 'the unlucky ones'.
We got the new boot/gasket for around the door a few weeks later....or so we thought. After removing the old gasket piece from around the door, Tom, the repair guy, discovered that he had been sent the exact same gasket that he had just removed! Instead of the newer lighter weight and thinner gasket....we got just what we had! *sigh* Another few weeks wait until the next Happy Camp trip, which had to be cancelled because the same mistake had taken place again! This time Tom checked the part he was sent and it was yet again, the same original THICK gasket! Seems the parts warehouses hadn't yet cleared out the old parts, and the NEW part still had the same part number. This was ridiculous! I told Tom to just order me a new washer, one with the new part IN it! He understood my frustration and took my request to the "higher ups".
Finally, [it's January by now!] we got the new washer; the test run went well. Whew! At last, washing without all the movement! Now the washer just jiggles during the spin cycle! Washing has been wonderful again, for several months.......then we noticed a leak!
The washer apparently has developed a problem when we run the washer on "heavy duty" an/or "whitest white" cycles! Water dribbles out of the bottom of the door, down the front of the washer, into the pedestal drawer, then onto the floor. Is this due to the thinner gasket at the door?! Our floor isn't level, I guess, as the water runs down into a puddle in front of the dryer. I called the repair team and the next trip to Happy Camp.....was going to be the day we were leaving on vacation and before our house/dog sitter showed up that evening. Alas, another wait for the next Happy Camp trip.
So, the repair guys, Tom and Shawn, are due to make another trip to our house soon. We don't have to give them directions anymore...and the dogs don't bark at them. It's like having old friends over! LOL I sure hope something can be done about this.....or we might be trying out a different set of washer! But, we DO love that these newer ones use so much less water! We'll keep giving these a try, after all, the laundry looks good, the well doesn't run dry...and it's fun to see the clothes go 'round and 'round and 'round............
:-)